g99bet Privacy Policy

g99bet (referred to hereinafter as "we", "us", or "the platform") is a trusted online entertainment and betting platform in Bangladesh. We take the privacy of our users ("you" or "your") very seriously.

This privacy policy explains what kind of personal information g99bet collects, how that information is used, with whom it may be shared, and how you can control your information. By using our website g99bet.lat, you are considered to have accepted the terms of this policy.

We use SSL encryption technology to keep all your personal and financial information secure. Our systems undergo regular security checks to ensure your data is always protected.

g99bet uses your information for the following purposes:

3.1 — Account Management and Identity Verification

Your basic information is used to create and manage your account, confirm your identity, and provide access to the platform. Ensuring age verification (21+) is a legal responsibility of ours.

3.2 — Service Delivery and Improvement

Based on your preferences and usage patterns, we can provide a better and more personalised experience. This helps us improve the quality of our games, offers, and services.

3.3 — Financial Transaction Processing

Your payment information is used to process deposit and withdrawal requests, maintain transaction history, and prevent financial fraud.

3.4 — Customer Support

Our 24/7 live chat support team may access your account information to communicate with you directly and resolve issues.

3.5 — Security and Compliance

Your information is used to detect unauthorised access, prevent fraud, and fulfil relevant legal obligations.

3.6 — Marketing Communications

With your consent, you may be informed about relevant offers, promotional information, and new opportunities. You can stop these communications at any time.

g99bet does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited cases:

5.1 — Service Provider Partners

Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners for payment processing. These partners operate under strict confidentiality agreements and may not disclose your information to any third party.

5.2 — Technology and Gaming Infrastructure

To keep game services uninterrupted, the minimum technically necessary information is shared with our software providers (such as Pragmatic Play, Spribe, JILI, PG Soft, and other providers).

5.3 — Legal Obligations

In accordance with applicable laws in Bangladesh, we may be required to disclose relevant information in response to a valid court order or a lawful request from a government authority.

5.4 — Fraud and Security

As part of preventing financial fraud and anti-money laundering (AML) compliance, information may be shared with relevant security agencies in specific circumstances.

As a g99bet user, you have the following rights:

7.1 — Right to Access Information

You have the right to know what information we hold about you. You can request this information by contacting us at [email protected].

7.2 — Right to Correct Information

You have the right to correct any inaccurate or incomplete information in your account. This can be done through account settings or by contacting our support team.

7.3 — Request to Delete Information

In certain circumstances, you may request the deletion of your information. However, some information may need to be retained for a specified period due to legal obligations, ongoing transactions, or dispute resolution.

7.4 — Opt Out of Marketing Communications

To stop receiving promotional emails or messages at any time, change your account settings or contact us. Essential service-related messages may still be sent.

7.5 — Closing Your Account

You may close your g99bet account at any time. However, even after closure, transaction records required to fulfil our legal obligations will be retained for a specified period.

g99bet retains user information only for as long as necessary:

• Account Information: For as long as the account is active and for the period required by law after the account is closed.
• Transaction Records: Retained long-term in accordance with financial regulations.
• Log Files: Retained for a limited time for security analysis, then automatically deleted.
• Cookies and Session Data: Session cookies are deleted when the session ends or the browser is closed; persistent cookies remain until their set expiry.
• Customer Service Records: Retained for a reasonable period after the related issue is resolved.

After the specified period, data is securely deleted or anonymised.

g99bet is for persons aged 21 and above only. We do not knowingly collect personal information from any minor.

The registration process includes an age verification step. If we become aware that a minor's information is in our system, it will be deleted immediately and the associated account will be permanently closed.

If, as a parent or legal guardian, you suspect that a minor has registered on our platform, please contact us immediately at [email protected].

g99bet reserves the right to update this privacy policy from time to time. In the event of changes:

• The update date on this page will be changed.
• For significant changes, registered users will be notified by email or through live chat.
• Continued use of the site after changes will be considered as consent to the new policy.
• If you do not agree with the changes, you may close your account.

You are advised to review this page regularly to stay informed about the latest policy.